Refund policy
📄 Returns & Refunds Policy
Change of Mind Returns
We want you to be completely happy with your purchase. If you change your mind, we accept returns on most products within 60 days of delivery, provided that:
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The item is unused, in original condition, and in the original packaging.
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You provide proof of purchase (order confirmation or receipt).
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Return shipping costs are the responsibility of the customer, unless the return is due to our error.
To request a return, please contact us at sales@plentyriverplumbing.com.au before sending your item back.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or not as described, please contact us within 60 days of delivery with photos and details. We will arrange a replacement, exchange, or full refund at no cost to you.
This is in addition to your rights under the Australian Consumer Law, which ensures that you are entitled to a replacement or refund for major faults, and repair or replacement for minor faults.
Refunds
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Refunds are processed back to your original payment method once we receive and inspect the returned item.
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Please allow 5–10 business days for your bank or payment provider to process the refund.
Exclusions
For hygiene and safety reasons, we cannot accept returns on certain items such as:
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Water filters and cartridges that have been opened or used
How to Start a Return
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Email us at sales@plentyriverplumbing.com.au with your order number and reason for return.
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We’ll provide instructions and return address.
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Once your return is received and approved, we’ll process your exchange or refund.
If you have further questions please do not hesitate to contact us.